Refund policy
At Simfix, we keep things simple.
If something isn’t right with your order, we’ll fix it quickly without asking you to return the product.
No-Return Refund Policy
We do not require customers to return items.
If you’re not satisfied with your purchase, contact us within 30 days of delivery and we will issue:
-
A full refund, or
-
A replacement (where preferred)
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, or incorrect:
-
Contact us within 7 days of delivery
-
Provide your order number
-
Include photos where possible
We’ll resolve the issue promptly with either a refund or replacement.
Refund Processing
Once approved:
-
Refunds are issued to your original payment method
-
Please allow 5–10 working days for the funds to appear in your account
Fair Use
Our no-return policy is designed to make things easy for genuine customers.
We reserve the right to refuse refunds in cases of suspected misuse, repeated abuse of the policy, or fraudulent activity.
How to Request a Refund
Simply email: contact@simfix.com
Include your order number and a brief explanation. We’ll take care of the rest.