Returns & Refunds
Returns, Refunds & Exchanges
Last updated: 3 September 2026
We accept returns of eligible items within 30 days of delivery. This applies to both unwanted or non-defective products and products that are faulty, damaged or incorrect. You can request either a refund or an exchange, subject to the terms below.
This policy applies to orders delivered in the United Kingdom and does not affect your statutory rights.
Return eligibility
Items may be returned if they are new or slightly used. “Slightly used” means the product has only been opened, inspected or briefly trial-fitted to check suitability and has not been installed, altered, marked, damaged or used beyond what is reasonably necessary to assess it.
Please return all supplied parts and, where reasonably possible, the original packaging. We may ask for proof of purchase, such as your order number.
These condition requirements do not limit your rights where an item is faulty, damaged, incorrectly supplied or not as described.
How to start a return or exchange
Email contact@simfix.com within 30 days of delivery. Please include:
- Your order number
- The item you wish to return
- Whether you would prefer a refund or exchange
- A brief explanation of the reason for the return
- Photographs where the item is faulty, damaged or incorrect, if reasonably possible
Please wait for our return instructions before sending an item or visiting our premises.
Return methods
Returns can be made by post or by arranged drop-off.
Postal and drop-off address:
Simfix Returns
Unit 2 Parkway Industrial Estate
Atlantic Way
Black Country New Road
Wednesbury
WS10 7WW
United Kingdom
Drop-offs must be arranged with us in advance. For postal returns, we recommend using a tracked service and keeping proof of postage until the return has been completed.
Refunds without a return
In some cases, after reviewing your request, we may offer a full refund or replacement without asking you to return the product. For example, we may do this where photographs provide enough information or where returning the item would be unnecessary or disproportionate.
We will confirm in writing if no return is required. Until then, please keep the product and do not dispose of it. A refund without return is considered case by case and does not affect your option to use our standard return process or any statutory rights you may have.
Return postage and fees
For unwanted or non-defective items, the customer is responsible for arranging and paying the return postage or label.
If an item is faulty, damaged, incorrect or not as described, Simfix will provide return instructions and cover the reasonable cost of returning it. Please contact us before sending it back.
We do not charge a restocking fee.
Where UK cancellation rights apply to the return of a complete order, we will also refund the original standard delivery charge. Any additional amount paid for an enhanced or premium delivery service is not refundable unless required by law.
Exchanges
Exchanges are subject to stock availability. If the requested replacement is unavailable, we will offer a refund instead. For a non-defective exchange, the customer is responsible for the cost of returning the original item. We will send the replacement using our standard delivery service without an additional delivery charge.
Faulty, damaged or incorrect items
Please contact us as soon as reasonably possible if an item is faulty, damaged, incorrect or not as described. We will offer an appropriate refund, replacement or other remedy in accordance with your statutory rights. The 30-day return period in this policy does not limit any rights that continue beyond that period.
Refund processing
Once a return has been received and approved, or once we confirm that no return is required, we will issue the refund to the original payment method within 7 calendar days.
Contact us
Email contact@simfix.com or call 01902 291706 if you have any questions about a return, refund or exchange.